In your experience, what are the primary contributors to enterprise-wide digital and technology transformations? How is your company addressing these barriers to successful implementation and ensuring a positive return on investment?

What are the primary contributors to enterprise-wide digital and technology transformations? 

Primary contributors for enterprise-wide digital transformations are
- Agility - Speed of decision making, information, material and cash flow
- Adaptability - Scale of business growth and resiliency to Geo-Political-Pandemic disruptions and Market condition changes 
- Aligned - Cross functional alignment - Revenue objectives of Sales, Margin Objectives of Business Unit and Cost-to-serve objectives of Supply chain. Similarly Supply chain - Manufacturing - Procurement and so on. Breaking cross functional silo is biggest value enablement of digital transformation.

How is your company addressing these barriers to successful implementation and ensuring a positive return on investment?

Implementation approach can be start with Systems or Process or People
A. System > Process > People
B. People > Process > System

A. is typical approach followed. starting with system is long lead time for implementation, typically a year or two. Process change is done in parallel to systems or fast follow up. Lastly People change, which is when value is realized. Often long time to realize value

B. We started digital transformation with people, starting with since of supply chain, org change to centers of excellence and more. People (not the project team) defined process and in the first year of transformation, 80% of the value is realized. last but not the least, system implementation enabled scale and speed. 

With People first approach to transformation, System implementation happened on time, on budget and zero customization to standard software and there was no Phase 2 of the implementation. Importantly, there was no process change, and limited people change to use new system for same process.

Following success with People first approach to transformation, we implemented People first approach to innovation towards adopting new technology Gen AI, ecosystem partnership and more.

you can find more details about
People first transformation: 
https://www.gartner.com/document-reader/document/5588959?ref=lib
https://www.forbes.com/sites/stevebanker/2023/04/12/micron-is-an-exemplar-of-what-a-supply-chain-transformation-should-look-like/?sh=6d0a63732549

People first innovation:
https://www.gartner.com/document-reader/document/5707851?ref=solrAll&refval=437640867

In my experience, the primary contributors to successful enterprise-wide digital and technology transformations are clear vision and leadership, cultural readiness and change management, technology infrastructure and integration, data-driven decision making, and agile methodologies. To address common barriers, we invest in change management programs, collaborative governance, incremental implementation, and continuous monitoring and evaluation. By prioritizing initiatives that drive revenue growth, improve operational efficiency, and enhance customer engagement, we ensure a positive return on investment and sustainable business outcomes.