How has genAI impacted the culture of your team?
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Anyone can become an effective leader with the right coaching.
Strongly agree5%
Agree64%
Neutral18%
Disagree10%
Strongly disagree
I am looking for advice on shifting my contact center's QA program focus from call quality to gathering customer experience insight.
Your highest performing report has poor leadership qualities. When a leadership role opens up, do you promote this report?
Yes45%
No40%
Unsure5%
It depends (please comment below!)8%
I think the impact on culture is too soon to quantify. I’ve seen where there is concern about job security in roles such as lead generation. That said, I’ve talked to many sales professionals who see generative AI as a tool to enhance prospecting and follow-up communications. The cultural impact will be more noticeable as implementation hits critical mass.