How do I tailor digital transformation to fit my organization?

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Board Member, Former CIO in Software, 10,001+ employees
I think most of the challenge is around people and mindset. It's very easy for Facebook to think about the world in the way that it does because it's got a bunch of people that are, from a digital perspective, very progressively minded. Whereas in the high school business you're dealing with a bunch of academics. It's really uncomfortable for an academic to think about delivering their trade digitally when to them that feels like cheapening it, and they're threatened by that. It takes an outside threat like a pandemic that says, "Okay, you're going to be out of business if you don't do this." All of a sudden you've got a big motivation for it. 

It's hard for me to draw a lot of similarities between the two. This is another one of the challenges I run into, which is that everybody wants to be like Facebook, except not everybody should. If the high school business acted like Facebook, I think we would all be in big trouble. That's not a data business; that's a business that is at best a relationship business, but really more about knowledge. That's not Facebook business.
Director of IT in Software, 1,001 - 5,000 employees
From a business application's perspective, when I sit in front of stakeholders and we've got many different things that fall into the digital transformation bucket, and we're having to prioritize, I'm like, "Okay, well, which one's going to drive revenue the hardest?" That's where we start.
CIO in Education, 1,001 - 5,000 employees
You have to start with answering these questions: What are the processes we're using? How old are those processes? Do they need to be refreshed? It's not just necessarily cloud, but I look at digital transformation in terms of maybe a modernization or a re-fabrication or something that's going to change the way you're doing business today, to a way that makes the most sense in the present. And that's the lens through which I look at a digital transformation and the lens through which I look at the vision required to get you to where you need to be, using today's technology.
CIO / Managing Partner in Manufacturing, 2 - 10 employees
First comment would be that it has to be specific to your organization, there really is no out of the box program, just approaches that will help you.

Start with who your customers are and what do they need, then work through how to satisfy them and the connected internal business processes. Think carefully about the cultural change needed to become properly focused on the customer first. Only then start looking at technology to help.
CEO in Software, 11 - 50 employees
Digital (business) Transformation is about the customer, first, second, third, twenty fifth. In a high school you have two customer types, the staff/faculty and the students. 

I've not managed a HS, but I'm certain a combination of process improvement and digital tools could bring value to both sets of customers. I would be looking for ways to help students actually learn their subjects (not memorize) and tools that reduce overhead for faculty/staff so they can spend more time with students. 

Also, my records, should be mine.

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31.2k views154 Upvotes32 Comments