How important is it for your organization to measure the employee experience. And what process & tools are your using to measure the employee experience?

In my previous company it was very important and we used several ways. The one that yielded the most actionable data was the use of a digital adoption platform. We used it to measure the employee digital experience and identify areas were we could provide in-app support.

It’s one key factor of employee engagement plus a new generation of employees comes to the office expecting superlative experience in many internal processes.

We've used Peakon bi-weekly surveys.  I wasn't the one who implemented them but I find them extremely valuable.  It gives me a pulse check for any of my distributed teams, and gives me a frequent view over what I can do to have an impact.

We are focused on measuring the employee experience throughout the employee lifecycle. There is a correlation between employee satisfaction and how companies show up for employees in their moment of need. The tools that we use are quarterly employee surveys, feedback and interviews. We incorporate the employee experience into all of our programs that we roll out.

There is this concept of "psychological safety" in most leadership books. In workplace it starts at the very top of the organization. The leadership behaviours demonstrated has an impact on employee experience. Investing in leadership development across an organization for all leadership positions will be good leading indicator and surveys or pulse checks will be lag indicators.