Operations Analyst in Travel and Hospitality3 years ago
Intaking and prioritizing evolving Software-as-a-Service (SaaS) capabilities from business users after onboarding a new software services vendor or platform involves several steps, including:
Establish a communication channel: Establish a communication channel with business users to understand their needs and concerns. This could be done through regular meetings or an online platform where users can share feedback and request new features.
Evaluate user requests: Evaluate user requests based on their impact on business outcomes, the urgency of the request, and the effort required to implement the request. Prioritize requests that have a high impact on business outcomes and require low effort to implement.
Collaborate with the vendor: Collaborate with the vendor to understand the platform's capabilities and limitations. The vendor may have suggestions on how to implement user requests, or they may have alternative solutions that meet the same needs.
Plan implementation: Once you have identified the high-priority requests, plan the implementation timeline and assign resources to carry out the implementation. Consider any dependencies or potential conflicts with other ongoing projects.
Test and deploy: Test the new capabilities thoroughly before deploying them to production. This could involve running a pilot program to test the new features with a small group of users before releasing them to the entire organization.
Monitor usage and effectiveness: Monitor usage of the new features and evaluate their effectiveness in achieving the desired outcomes. This could involve collecting feedback from users, analyzing performance metrics, and conducting surveys.
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Intaking and prioritizing evolving Software-as-a-Service (SaaS) capabilities from business users after onboarding a new software services vendor or platform involves several steps, including:
Establish a communication channel: Establish a communication channel with business users to understand their needs and concerns. This could be done through regular meetings or an online platform where users can share feedback and request new features.
Evaluate user requests: Evaluate user requests based on their impact on business outcomes, the urgency of the request, and the effort required to implement the request. Prioritize requests that have a high impact on business outcomes and require low effort to implement.
Collaborate with the vendor: Collaborate with the vendor to understand the platform's capabilities and limitations. The vendor may have suggestions on how to implement user requests, or they may have alternative solutions that meet the same needs.
Plan implementation: Once you have identified the high-priority requests, plan the implementation timeline and assign resources to carry out the implementation. Consider any dependencies or potential conflicts with other ongoing projects.
Test and deploy: Test the new capabilities thoroughly before deploying them to production. This could involve running a pilot program to test the new features with a small group of users before releasing them to the entire organization.
Monitor usage and effectiveness: Monitor usage of the new features and evaluate their effectiveness in achieving the desired outcomes. This could involve collecting feedback from users, analyzing performance metrics, and conducting surveys.