How do you measure the success of self-service BI dashboards?

1.4k views3 Upvotes4 Comments

Community Manager (IT and InfoSec) in Travel and Hospitality, 5,001 - 10,000 employees
based on your past activity, I thought this question on self-service BI dashboards might be of interest. Would love to know your thoughts!
Principal Information Security Officer in Education, 10,001+ employees
1. Amount of usage of the self-service BI dashboard.  Easy to measure in the self-service BI dashboard.
2. Decrease in demand/usage/requests for IT assistance and expertise to write or help write BI scripts and programs for non-IT employees.  Easy to measure only if all demands/requests and usage of IT assistance are funneled through a central IT 'front door'.
3. Increase in productivity in the entire organization due to the ease of use of and low barrier to entry for self-service BI.  Much harder to measure.
Founder & CISO in Education, 11 - 50 employees
Self-service portals/platforms are meant to reduce dependency on humans for knowledge based processes. We have implemented some over time when we realised it was inefficient to spend time on same things and we could give more control and flexibility. We have seen as a result the number of requests that were manually handled by our IT teams, Operations and Support team have gone down - not by a lot, but by some levels. 

But this is very useful in many cases especially at the executive level to gain insights into data and KPIs without having to ask for reports always.
VP of IT in Services (non-Government), 201 - 500 employees
Weekly usage by primary audience

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