How do you see AI benefiting IT departments and managed IT services provider in the future? Will it eliminate jobs or shift jobs in positions to work with AI?

2.8k views3 Upvotes11 Comments

CIO in Software, 11 - 50 employees
I can imagine AI automating the tedious tasks and freeing up time to focus on the more human-centric tasks, such as relationship building
Chief Technology Officer in Software, 51 - 200 employees
Automation and data analytics are the major areas where we foresee a trend shift and usage of AI. 

I assume it will shift jobs to more human centric operations and might eliminate a few jobs but overall the productivity for an organization would definitely increase. 
IT Executive in Healthcare and Biotech, 10,001+ employees
There are many areas that come to mind, such as self-help, network monitoring and repair, infrastructure capacity management, code development and testing, to provide a few. I see it shifting jobs to development and maintenance,  as well as content design. If AI is used wisely, then there are many opportunities for companies to not only excel, but to become a desired company to work.
Chief Technology Officer in Software, 501 - 1,000 employees
As with any major technical disruption there will be winners and losers in terms of roles and the work people do. Already we are seeing significant productivity gains in some areas where if we are being honest, the work being streamlined was never really a huge value add.  Specifically for IT teams, smaller organisations will be able to do more with non technical people or do more with the limited technical people they do have.  In larger organisations we should see a lot of innovation and I expect some types of work to be impacted, in fact this has already been happening for several years anyway with many products having AI features that reduce effort or improve capability for things that are very hard to do with people (security incident alerting as just one example). 
Senior VP & CISO, 1,001 - 5,000 employees
Automating tasks 
Evangelism & GTM Strategy in Software, 11 - 50 employees
I absolutely believe the latter— within any department, at any org, AI will be a implemented in some fashion. If you think of AI as the co-pilot, you/your team/IT service providers — as the pilot…it’s playing together nicely, not with fear of artificial intelligence taking positions.

Change management comes into the convo from here too- who is enduring people are learning how to work with the AI, leveraging the human touch alongside of it? (Vital!) — enablement is huge, ensuring that education is of the utmost importance is key!
Senior VP & CISO, 1,001 - 5,000 employees
maybe not eliminating but automating the mundane tasks and free up resources for differential work 
CIO in Telecommunication, 1,001 - 5,000 employees
At this moment, it's a productivity enhancement tool.  That will lead to the elimination of some jobs, but like most technology, it will create more than it eliminates.  It's a shift, not an overall elimination. The challenge is that shift. Transitions are difficult and not everyone will do well with it.  The long term challenge is the growing divide between people who are technically savvy and those that aren't.
CIO in Energy and Utilities, 501 - 1,000 employees
We use AI in monitoring our network for changes to baseline behavior by both machines and users.  Unlike signature based cyber tools, AI ensures that you are able to detect anomalies even if it has never been seen before. 
Director of IT in Manufacturing, 5,001 - 10,000 employees
IA in the future will support IT dept for monitoring , configuration & analytics

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