How do you see AI benefiting IT departments and managed IT services provider in the future? Will it eliminate jobs or shift jobs in positions to work with AI?

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Chief Technology Officer in Media2 years ago

AI will definitely make working easier. It can take up long, boring works and allow us to work on more productive things.

CIO in Energy and Utilities2 years ago

We use AI in monitoring our network for changes to baseline behavior by both machines and users.  Unlike signature based cyber tools, AI ensures that you are able to detect anomalies even if it has never been seen before. 

CIO in Telecommunication2 years ago

At this moment, it's a productivity enhancement tool.  That will lead to the elimination of some jobs, but like most technology, it will create more than it eliminates.  It's a shift, not an overall elimination. The challenge is that shift. Transitions are difficult and not everyone will do well with it.  The long term challenge is the growing divide between people who are technically savvy and those that aren't.

Senior VP & CISO2 years ago

maybe not eliminating but automating the mundane tasks and free up resources for differential work 

Founder | Revenue Strategy & Partnerships in Media2 years ago

I absolutely believe the latter— within any department, at any org, AI will be a implemented in some fashion. If you think of AI as the co-pilot, you/your team/IT service providers — as the pilot…it’s playing together nicely, not with fear of artificial intelligence taking positions.

Change management comes into the convo from here too- who is enduring people are learning how to work with the AI, leveraging the human touch alongside of it? (Vital!) — enablement is huge, ensuring that education is of the utmost importance is key!

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Yes, we do today.11%

No, but we plan to in the next 6 months.35%

No, but we plan to further in the future.10%

No, and we have no plans to.43%

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Business analysts41%

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Elsewhere5%

Nowhere, we aren't adding new GenAI capabilities2%

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