I'm curious what 2023 Headcounts look like by specialization. How many end user support vs. system admin (cloud/network/server etc) are you carrying and what size is your organization?

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Chief Information Technology Officer in IT Services3 years ago

80/20 end user support vs Admin. My org is having 1700 employees/users

Director of IT in Services (non-Government)3 years ago

40/60 end user support vs Admin. My org is having 51k employees.

Chief Technology Officer in Software3 years ago

As a team of 35 we have a split of 4 to 1

Managing Partner in Miscellaneous3 years ago

We are an AWS premier consulting partner and managed services provider so our situation is somewhat unique. The vast majority of our staff is involved in cloud engineering, ops, and related work. We have almost no dedicated end user computing support staff as we use SaaS almost exclusively aside from a SaaS app we ourselves develop and host.

If you are spending a lot of time and energy on end user computing, you are doing it wrong. The era of a large basic IT helpdesk has passed. Minimize edge complexity and maximize central SaaS infrastructure. Make the edge hardware disposable and field replaceable. Windows on laptops should be an absolute last resort accordingly.

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CIO in Education3 years ago

Support outnumbers sysadmins by about 3:1 on a team of 40.

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