I'm curious what 2023 Headcounts look like by specialization. How many end user support vs. system admin (cloud/network/server etc) are you carrying and what size is your organization?

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Support outnumbers sysadmins by about 3:1 on a team of 40.

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We are an AWS premier consulting partner and managed services provider so our situation is somewhat unique. The vast majority of our staff is involved in cloud engineering, ops, and related work. We have almost no dedicated end user computing support staff as we use SaaS almost exclusively aside from a SaaS app we ourselves develop and host.

If you are spending a lot of time and energy on end user computing, you are doing it wrong. The era of a large basic IT helpdesk has passed. Minimize edge complexity and maximize central SaaS infrastructure. Make the edge hardware disposable and field replaceable. Windows on laptops should be an absolute last resort accordingly.

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As a team of 35 we have a split of 4 to 1

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40/60 end user support vs Admin. My org is having 51k employees.

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80/20 end user support vs Admin. My org is having 1700 employees/users

I'm curious what 2023 Headcounts look like by specialization. How many end user support vs. system admin (cloud/network/server etc) are you carrying and what size is your organization?

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