What should an IT leader do when the number of projects far exceeds their organization’s capacity?
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Prepare 3 envelopes.
Prioritize using governance, consistent with the highest business priorities.
Increase their capacity - w/ internal resources
Increase their capacity - w/ external resources/partners
Decrease the number of projects in flight via communication and collaborative (re-)prioritization
The last thing you can do is stay on current path. You’ll lose your best people and your projects will not be successful.
Find out the trusted partner who can work with you to full fill the capacity. You can let your customer know about agency resources to have a trusted partnership with them.
I agree, in today's industry, where businesses sometimes have high growth bursts.. a trusted partner is the way to go, while IT can create sustainable resource strength.. the tradeoff here is that if these bursts last too long, they could create huge gaps in the overall landscape of the company. If we are talking about people resources in particular, the talent acquisition functions should be strengthened to handle the traffic generated from growth and attrition
The first thing to do is prioritize, then explore options to outsource and in parallel work to increase the organization's capacity, both in technology and human capital.