What are the key factors negatively impacting retention at your organization?
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Requirements for all workers to be on site
One of the things that I've noticed when interviewing with a lot of people is that they take umbrage at the fact that organizations are considering cutting down their pay or complete overall remuneration, while allowing them the flexibility of working from home. Some people are not happy about it.
I think each business will say that we compete in X markets and these are the salaries in those markets, therefore this is what's fair equity. That only becomes a real issue when you start cutting people’s pay. People are never happy when you cut their pay regardless of whether it's a location-based decision or not.
Because we're a business school and offer white glove service, our culture is one in which the expectation is that people should be on-site to be available when our students need them or need something. That's generally made it hard for me to retain. I've had to ask some questions on the retain front and maybe even how I get people in the door and how I write job descriptions going forward.
Since May I've lost six people. I'm finding that because I'm in academia, a couple different things have played out. People can obviously leave for higher pay because there's more money to be made outside of academia; that's probably why half of them left. What’s curious to me is that a couple people have just said, “Well, you're moving to the cloud and I want to do custom code and custom web development.” That ship sailed a long time ago for me. I don't necessarily want to be in that business, so it's good that people have realized that there's some misalignment there.
A constant sense of urgency and a lack of consideration for the people who will be most impacted by decisions.