Can anyone give example of RACI that you might use for a managed service providing Global Voice/VOIP/Telecom management?  

InfrastructureContact Center & Telecom
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IT Analyst in Media2 years ago

NICE tool combined with microsoft technology.RACI matrix can vary based on the organization's structure and the scope of the managed service

Network and Security Architect team lead in Finance (non-banking)2 years ago

Responsible and Accountable for providing services- Managed Service Provider, Consult - Internal telecom and service management team, Informed - Various stakeholders.

Head of ISG in Finance (non-banking)2 years ago

Service Design: The architect is responsible for designing the overall solution. The team is consulted to provide input on design considerations.

Service Implementation: The team is responsible for implementing the solution, with the manager being accountable for the overall success. The architect is consulted for design-related questions.

Service Monitoring: The responsible role is tasked with monitoring the quality of service, while the accountable role oversees the process. Others are consulted for input.

Incident Response: The accountable role takes the lead in responding to incidents, with the responsible role handling the actual response activities. Others are consulted for expertise.

Service Reporting: The responsible role generates monthly performance reports, with others consulted for data and input.

Remember, the RACI matrix should be a living document, subject to updates as project dynamics change or evolve. It's important to communicate the matrix to all relevant stakeholders and revisit it periodically to ensure its continued relevance.

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