Can anyone share examples or templates for outsourcing BPO RFP - that would include back off functions, IT Ops, call center and sales?

Understand scope of work, vendor selection, performance metrics and kpi, technology required with pricing charts, overview requirement with deadline for timing.

Check out these - 

1. Overview Intro -Background Information
2. RFP Timeline - Issuance Date and Proposal Submission Deadline, Proposal Evaluation Period, Vendor Selection Date
3. Overview of Services - Back Office Functions, IT Operations, Call Center, Sales, SLAs, Quality Standards
4.  Proposal Submission Guidelines, Submission Requirements, Specify the format for proposal submission 
5. Vendor Qualifications
6. Proposal Evaluation Criteria - Technical Expertise, Assess the vendor's pricing structure, Quality of Service:
7. Terms and Conditions - Contract Duration
8. Proposal Submission Instructions - Contact Information
9. Additional Information
10. Conclusion

Tips for Creating a Successful BPO RFP:
Clearly define your expectations and requirements.
Be specific about your goals and objectives.
Encourage vendors to provide detailed information about their capabilities and experience.
Include a timeline for the entire selection process.
Seek references and case studies from potential vendors.
Allow for a question and answer period for clarification.

Remember, this is a general outline, and you should customize it based on your organization's unique needs and industry requirements. It's also recommended to involve key stakeholders from various departments to ensure that the RFP captures all relevant aspects of your outsourcing needs.

While specific templates may vary, key elements to include in an outsourcing BPO RFP for functions like back-office, IT Ops, call center, and sales are:

Scope of Work

Qualifications and Experience

Technical Requirements

Service Level Agreements (SLAs)

Security and Compliance

Transition Plan

Cost and Pricing Structure

References