What are folks using for a HR ticketing system that includes automated workflows, reporting and tracking? Ideally it would be embedded in WorkDay if not part of Workday itself.

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Director of HRa year ago

Similar to @Jaana, we recently moved to Service Now for HR tickets/support and knowledge management.

IT Directora year ago

We use Service Now for HR ticketing. 

IT Analysta year ago

We use service now

Administrator, HRIS in Energy and Utilitiesa year ago

Dovetail

Director of HR in Softwarea year ago

we use service now too

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Less than one year24%

More than one year70%

Have not started21%

Completed AI OPs adoption1%

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Fully centralized (i.e., one team does it all) 6%

Hybrid (i.e., shared service plus local HR teams) 77%

Decentralized (i.e., HR embedded in business units) 10%

Outsourced models or shared services

Something else (comment below) 5%

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