Obviously, there are a lot of circumstances that impact employee turnover, but at what point do you start holding sales managers accountable for the turnover rate on their teams?

When someone achieves their numbers consistently but decides to leave or when the whole team is underperforming

Turnover in sales bubbles down to 3 areas:
1. Quota Attainment- can the rep make money?
2. Job Satisfaction- can the rep thrive and grow in the environment?
3. Management- does the layers of management work well and provide a diverse and supportive growth mindset?
To hold a sales manager accountable for rep turnover, we need to understand how they are evaluated. I’ve seen high turnover on teams that still hit their numbers, and the sales manager was celebrated.
What are the exit interviews telling you? Are the reps quitting without having another job lined up?
Ultimately I review the sales manager’s calendar and the 1:1 notes. I look to see what the manager is doing to help their reps be successful.