Process Improvement: What are the warning signs that inefficient processes are slowing down your organization?


1.6k views3 Upvotes3 Comments

Chief Executive Officer in Services (non-Government), 51 - 200 employees
The negative impact of inefficient processes can be truly enormous on any size of a business, 
it's highly recommended to continuously evaluate the workflows and watch out for any:

• Processes that don’t scale

• Growing approval bottlenecks
• Employees complaining about processes
• Increasing customer complaints
• Failing to meet deadlines
• Excessive unnecessary processes
• Decreasing bottom line despite increased revenue
 

Unoptimized workflows cost more money and time due to unneeded redundancy, missed opportunities, excessive waste and will easily lead to the following challenges in your organization: Increased Costs, Poor Communication, Weaker Customer Relationships, Constant Delays and highly Increased Risk.
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Manager in Services (non-Government), 2 - 10 employees
Failing to meet deadlines is the primary sign that processes are slowing down in an organization.
1
Director in Manufacturing, 1,001 - 5,000 employees
Declining metrics on open to close on the process metrics. Example, we time the ticket requesting an iPhone and track it until the user has it in hand and connects to Exchange If those times are hitting averages and less than 5% are twice the SLA then we are in good shape. We try to use objective and user perspective SLAs whenever we can. And alway have a metric for the outliers
2

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Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
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