Process Improvement: What are the warning signs that inefficient processes are slowing down your organization?

Process ManagementPeer Insights
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Director in Manufacturing3 years ago

Declining metrics on open to close on the process metrics. Example, we time the ticket requesting an iPhone and track it until the user has it in hand and connects to Exchange If those times are hitting averages and less than 5% are twice the SLA then we are in good shape. We try to use objective and user perspective SLAs whenever we can. And alway have a metric for the outliers

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Chief Digital Officer in IT Services3 years ago

Failing to meet deadlines is the primary sign that processes are slowing down in an organization.

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