Recently our IT division moved to the Gartner coined Target Operating Model Mode 1 & Mode 2. Are there other peers out there that have adopted this operating model? I am curious because our teams are working through this change now and there are many questions but few answers to things like alignment to agile, roles, titles etc.

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Chief Technology Officer in Media2 years ago

Many organizations have adopted Gartner's Mode 1 and Mode 2 Target Operating Model, but specific implementations, including alignment to Agile and role/title changes, can vary widely based on individual company needs and contexts. Seeking insights from industry peers and best practices can help navigate this transition effectively.

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Yes89%

No11%

Proven outcomes – Documented success stories and measurable KPIs37%

Implementation confidence – Detailed plan, risk mitigation, and resource readiness47%

Total cost – Clear TCO, price protections, and exit terms38%

Innovation & future readiness – Ability to scale, adapt, and support emerging needs15%

Vendor relationship strength – Cultural fit, governance model, and executive commitment13%

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