Yes89%
No11%
Proven outcomes – Documented success stories and measurable KPIs37%
Implementation confidence – Detailed plan, risk mitigation, and resource readiness47%
Total cost – Clear TCO, price protections, and exit terms38%
Innovation & future readiness – Ability to scale, adapt, and support emerging needs15%
Vendor relationship strength – Cultural fit, governance model, and executive commitment13%
No selling.
No recruiting.
No self promotion.
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Many organizations have adopted Gartner's Mode 1 and Mode 2 Target Operating Model, but specific implementations, including alignment to Agile and role/title changes, can vary widely based on individual company needs and contexts. Seeking insights from industry peers and best practices can help navigate this transition effectively.