We are currently going through ITT for our IT managed services.   One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal.  i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner?     Commercials are comparable but I don't know if I'll get a better "service" contracting direct.   Has anyone had a similar thoughts?

Outsourcing & Managed ServicesEnterprise & IT Service Management (ITSM)
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VP of IT in Finance (non-banking)25 days ago

David, are you looking for only license management or are you also looking for Service Now platform support through this partner?

2 Replies
no title24 days ago

It is only the licence management, we would keep the "service" via the support partner. My logic is that there is a value in having that direct relationship with servicenow to help guide what is available. <br><br>we dont get much strategic leadership from the support partner - very operational

no title24 days ago

then the other comments regarding a more simplified vendor landscape seems the right direction, assuming the cost models are similar.

CEO and co-founder in IT Services25 days ago

To me this is a no brainer !! Always minimize stickiness by controlling the infra/cloud/software/saas directly .. so you can internalize or change provider as needed .. to many clients complained of the fact they have been stuck with a managed service contract for 3/5 years and not been able to decide anything anymore ..

1 Reply
no title24 days ago

that is the basis for my thoughts! thank you for the feedback

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