We are currently going through ITT for our IT managed services.   One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal.  i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner?     Commercials are comparable but I don't know if I'll get a better "service" contracting direct.   Has anyone had a similar thoughts?

Outsourcing & Managed ServicesEnterprise & IT Service Management (ITSM)
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VP of IT in Finance (non-banking)14 hours ago

David, are you looking for only license management or are you also looking for Service Now platform support through this partner?

CEO and co-founder in IT Services14 hours ago

To me this is a no brainer !! Always minimize stickiness by controlling the infra/cloud/software/saas directly .. so you can internalize or change provider as needed .. to many clients complained of the fact they have been stuck with a managed service contract for 3/5 years and not been able to decide anything anymore ..

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