What software development performance metrics are best at measuring the team’s workflow efficiency and identifying bottlenecks?

Hello,

We measure using MTTR (for incident) and DORA (for Dev).

Happy to discuss further.

Andrew.

Workflow efficiency (time spent actively working vs total time) and Lead time/Cycle time (Time taken for and item to go through a workflow segment) are great ways to identify bottlenecks.

High flow efficiency means the work doesn't spend much time waiting (for instance, for it to be reviewed) and shorter cycle times mean delivering faster.

To measure this, you will need a clear picture of your workflow so you can pinpoint where you are having issues. If you dont have it or it is not up to date, start with where the work is at the moment, and what states it goes through until it is finished.

In general applying Kanban principles is a good way to work on this.