What are your thoughts on the future of consumer shipping costs? Will free shipping remain the standard? Or (given Gen Z’s willingness to pay for shipping) will we see a return to paid shipping? https://www.mytotalretail.com/article/is-this-the-beginning-of-the-end-for-free-shipping/

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Director of Engineering2 years ago

There are more and more only paid offers on the market already, furthermore those are not for the expedited delivery only, but the standard ones. The profit maximalization expectation is a huge push on all companies, what is together with the willingness to pay of the Gen Z is the field of getting more profit. So the end of free shipping has already happened, although I would prefer the free shipping for standard and accept the paid one for expedited.

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Program Manager II in Healthcare and Biotech2 years ago

Free shipping has become the norm, but considering Gen Z's readiness to pay for shipping, we might see a shift towards a mix of free and paid shipping options to accommodate different consumer preferences. I however love my free shipping. ;) 

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