We are currently working with SAP on S/4HANA RISE agreement. SAP has included a product called "SAP Preferred Success for S/4HANA" in the proposed bill-of-material. Does anyone have any experience with this? The cost is not insignificant, so I would like to understand whether it is value for money from somebody else than SAP.

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CEO in Services (non-Government)2 years ago

The reviews are mixed. For those without a clearly defined transformation /cloud roadmap or a quagmire of technical debt and loads of custom code,  it was pricey but worthwhile particularly because they didn't have a lot of in-house expertise. The SI they were using was good but not industry savvy, and they still had SAP services come in for some parts.  On the other hand, many of those who bought in felt it was a waste of money because they had ample cloud experience, an SI with the right mix of experience and expertise and they were well prepared in advance.

I am a former SAP customer. In my personal experience I wouldn't spend the money upfront unless I was quite confident I didn't have good in-house resources or an SI, and had the foresight based on experience that there would be problem(s). If possible I would have procurement write a clause in the T&C giving you the option for it (if and when needed in the first 90 days) and at the quoted price or something to that effect.   

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