When you hear the term Voice Intelligence, what does this mean to you?

Data & AnalyticsInnovation & Emerging Trends
24.7k viewscircle icon2 Upvotescircle icon14 Comments
Sort by:
Director of Information Technology in Education6 years ago

Listening to a "real" normal voice that can somewhat distinguish your needs.

Chief Information Officer in Finance (non-banking)6 years ago

It is all encompassing term for AI based voice interactions like alexa,  siri or other custom voice chat bots along with voice analytics to conduct sentiment analysis. 

Lightbulb on3 circle icon1 Reply
no title6 years ago

Haha took the words out of my mouth!

CIO in Telecommunication6 years ago

AI tools being applied to an IVR system to analyze voice calls for routing, metrics, ...etc.

Lightbulb on2
CIO in Education6 years ago

I think IVR to some extent. Agree with others in terms of automated systems like Siri, Alexa, etc. as well

Lightbulb on1
CIO in Consumer Goods6 years ago

Voice empowered possibilities & capabilities.  

Content you might like

How are large professional services organisation deploying GPT4 (or similar LLMs) within their own organisation for internal use, particularly when using sensitive/confidential/PII data?

For example we're a UK based accountancy firm so have created our own internal app based on Microsoft's Open AI GPT4 model deployed to our private Azure hosting. We have built a custom app designed to "preprogramme" personas, i.e. pre-created prompts, for different areas of the profession, so internal users can have GPT4 act in different ways without prior knowledge of prompt engineering.

I would be interested to see how others are building or buying solutions, particularly those based in EU/UK who can't use OpenAI/ChatGPT for with customer/confidential information.

Read More Comments

What is the most important benefit that an AI-Powered tool should deliver?

Predictions on activity from machines / customers / business health21%

Automation of manual or repetitive tasks57%

Monitoring and alerts to provide business assessments19%

Increased communication quality with customers1%

Other

View Results

If you've been piloting Microsoft Copilot, what advice would you give to other CIOs considering implementing Copilot?

Read More Comments

If you had to bet on one emerging trend shaping the CIO role in 2025 BESIDES AI, what would it be?

Read More Comments

How are you currently using machine learning supported data mining at your organization?

Have already deployed19%

Will deploy in the next 12 months46%

Will deploy in 12-24 months21%

Plan to deploy in the future8%

We're not interested in this technology.3%

View Results