1.7k views5 Comments

Chief Information Officer in Software, 1,001 - 5,000 employees
I don't think IT is a bottleneck at all. IT is so much more than infrastructure technologies. We're enabling the business and driving so much revenue. I call our organization Corporate Engineering rather than IT because of the connotation it has. Half of our cost center actually goes into the cost of sales versus the entire thing being considered a general and administrative (G&A) function. We don't report to the CFO. We report to a COO or a president who has CRO and CMO under him. 

And we're constantly thinking of how to make money: We're establishing the Customer Zero program, which helps us talk to customers directly about how we use our products, how we can sell more, and create the blueprint for our customers. We're also in the process of doing E-commerce so that we can sell more of our products like low-value, high-volume businesses on an E-commerce platform. And I'm pushing to get ourselves on an indirect sales channel or partner channel because we can only grow so much through direct sales. We have to get to the partner side of the business.
3 1 Reply
CEO in Software, 11 - 50 employees

I love that you’ve made a point of naming IT differently. I think that's an important part of the story. But in the end, we all have a responsibility—to ourselves and to the organization—to be clear on how we see IT contributing to the organization, and not just take the job because it's got the CIO name on it.

CIO in Finance (non-banking), 51 - 200 employees
I kind of struggle with this because you'll never make everybody happy, no matter what department you're in. There's always a compromise. But I also look at what type of leader is in that role. There are some leaders that say, "I was head of infrastructure and now that I'm running the team, these are my KPIs." That’s different from a business leader who’s very engaged with the business and understands a profit and loss statement (P&L). 

The attitude could be either, “Sorry, this isn't how we do things with our KPIs,” or “Let's do a trade. I'll backlog some of your stuff, but I’ll also push some stuff through which will also affect other people.” That sets the expectation. We're all blockers and dependencies to somebody with any project that goes on, so the real chasm between good leaders and great leaders is the setting of expectations.
CIO, 5,001 - 10,000 employees
I don't think it's unique to IT. I hear that HR is a bottleneck and finance is a bottleneck. It's almost any G&A function where the CFO is incented to constrain resources and what's traditionally considered G&A, because that's what shareholders expect. It's a smaller pie than there is demand, so any of those functions can be perceived as the bottleneck. 

I used to think it was maybe just us. And I would say that we are less of a bottleneck today because the business is capable of doing so much more on its own with the way technology has evolved. And at some level, now we get to be the hero when they completely screw it up and realize that you can come fix it. They actually want your help. Before, they didn't want your help. But then you will become the bottleneck again because you weren't resourced to make that fix on their timeline. It's a constant ebb and flow.
CIO in Energy and Utilities, 11 - 50 employees
It is a fact that most companies take technology decisions assuming its IT department can do almost anything.
Also, in any decision-making meeting, the blame is on the one missing, usually IT.
IT is a natural bottleneck because it is needed by everyone, formally and in shadow mode.
Having well-known service practices and promoting organizational culture (maturity) is a great help to overcome the "bottleneck" stigma and justify more resources to keep up the service level agreements.

Content you might like

Community User in Software, 11 - 50 employees

organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"
Read More Comments
10.8k views26 Upvotes63 Comments

Founder, Self-employed
Work travel is a privilege. Embracing your experience to meet new people, and see the beauty of nature and culture wherever you go.
Read More Comments
74.3k views71 Upvotes42 Comments









1.9k views1 Upvote




Non-production DBs (Dev, Training, QA, etc.)30%


1.3k views1 Upvote