Issue 2

Choosing the Right Conversational AI Platform

Why Enterprises Trust Kore.ai for Conversational AI Solutions

As a Conversational AI technology partner, Kore.ai helps organizations deliver extraordinary experiences for their customers, employees and contact center agents, driving positive business outcomes in terms of increased customer retention, more business, lower operational expenses, and improved efficiency and better collaboration within the organization.

Key Area of Focus

images

The Kore.ai XO Platform has capabilities to manage the entire virtual assistant lifecycle using no-code tooling.

Watch a quick intro to the XO Platform.

The Kore.ai Experience Optimization Platform is an enterprise-ready, secure and scalable platform that helps optimize customer and employee experiences over 40+ voice and digital channels in 120+ languages. Design, build, test and deploy customized virtual assistants, process assistants and conversational digital apps to automate front-office and back-office interactions.

Here are a few features that Kore.ai brings to the table:

images

Source: Kore.ai

Choosing the Right Conversational AI Platform is published by Kore.ai. Editorial content supplied by Kore.ai is independent of Gartner analysis. All Gartner research is used with Gartner's permission, and was originally published as part of Gartner's syndicated research service available to all entitled Gartner clients. © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. The use of Gartner research in this publication does not indicate Gartner's endorsement of Kore.ai's products and/or strategies. Reproduction or distribution of this publication in any form without Gartner's prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity", on its website., on its website.

About Gartner|Careers|Newsroom|Policies|Site Index|IT Glossary|Contact Gartner