Resources
a) The Approach to Integrating LLMs into Conversational AI Production Pipeline
Kore.ai CEO and Founder Raj Koneru and CTO Prasanna Arikala share their perspective on how LLMs and Conversational AI will come together to further simplify and expedite the intelligent virtual assistant development and how they see the future with LLMs/Generative AI.
By incorporating LLMs into their production pipeline, Kore.ai envisions to improve the quality and accuracy of chatbots and voice assistants, making them more effective and user-friendly.
b) Make conversational AI work for you with better design: Susan Hura
Susan Hura, Chief Design Officer at Kore.ai, in her session ‘Better than Best Practices’ talks about cultivating robust design practices that focuses on users using the technology.
When it comes to conversational AI best practices, there’s no simple list of dos and don'ts, explains Susan. “To ensure that conversational AI works for your customers and your organization, you should instead cultivate a robust design practice that focuses on the people who will use the technology. This talk will arm you with an actionable strategy for making better design decisions that meet the needs of end-users and enable you to achieve your goals for conversational AI.”
Please find the video here.
c) Chatbots vs. Intelligent Virtual Assistants Making the Right Choice For Your Business
As consumer behavior evolves, businesses are always on the lookout for better ways to optimize customer experiences. You may have heard about chatbots as a potential solution, but did you know that many companies have found them to be ineffective?
In this whitepaper, we present to you clear differences between the two with their pros and cons and especially giving practical examples of which one is right in which context. By the end of the whitepaper, you will have a clear idea as to which one is the right choice for your business and where to make your tech investment.
