Leader’s Guide to the Future of Work
How new technologies will change how people connect with each other and serve customers tomorrow
Hello!
This report comes at an incredibly exciting moment in history, where businesses that embrace digital transformation (DX) are fundamentally changing the way in which they work, interact and serve customers.
But what does the future world of work look like? How will new, often disruptive, technologies such as artificial intelligence change the way we work and serve our customers tomorrow?
And what results will organisations achieve as a result?
Come along on this journey with us!
Find out what the digital workspace could offer your organisation.
Enjoy the read!
Savio Tovar Dias / Senior Director – Sales Engineering,
Avaya International (EMEA & APAC)
Avaya
Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide
Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Unified Communications, Worldwide
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27 February 2018
Intelligent software and AI-powered robots will join humans at work by 2028. CIOs must anticipate how trends in business, society, technology and information will converge to change where, when, why and with whom we will work in a digital business.
Key Challenges
- "We Working" will eliminate much of middle management.
- Constant upskilling and employee digital dexterity will outweigh tenure and experience.
- Extreme work choice will blur boundaries, businesses and buddies.
- Smart machines will be our co-workers.
- Purpose and passion must continue to be a priority.
- Work-life balance challenges will reveal a new dark side.
Recommendations
CIOs seeking to master the dynamics of leadership, culture and people during the next decade should:
- Go to the extreme and be daring. Unconventional approaches will be true to a greater degree than not, then lead a new vision of how people will work in and around the business. Don't stop supervision, skilling and access at the perimeter of the organization. Read More