Airlock IAM supports the central management of user identities, authentication workflows, and authorization information. It comes with connectors to existing user directories (AD, LDAP) or databases. In case additional profile information needs to be stored for users (e.g. for registration of new authentication tokens), this is achieved by extending user schemata or adding an additional persistency layer in Airlock IAM.

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For other applications or components in an SOA environment Airlock IAM provides a web service interface (SOAP or REST) which offers actions relating to authentication. For example, Airlock IAM can enforce complex password policies while password changes are done remotely in a business application.

According to a study by the Service Desk Institute, over 80% of businesses are already using self-services – for example, to block accounts, reset forgotten passwords or register new customers. This comes as no surprise, because the benefits are crystal clear.

Helpdesks are often full to capacity with simple repetitive tasks – especially if they have to deal with large numbers of users. That's why user self-services will ease the pressure on your support staff, as well as slashing costs and cutting down user waiting times. Another advantage: Airlock can also handle central authentication solutions in environments with higher security requirements.

Airlock IAM comes with comprehensive user self-services. Users are able to register accounts, manage passwords, register authentication tokens (e.g. smartphones used for SMS challenges), or migrate authentication means automatically. This greatly reduces workload on user helpdesks and facilitates introduction of new authentication procedures for thousands of users.

Identity and access management solutions currently face two tough challenges. Firstly, companies keep moving (parts of) their infrastructure to the cloud expecting reduced costs, flexibility in terms of storage and computing resources, or simplified backup and recovery processes. However, parts of the infrastructure typically remain on premise, requiring operations to deal with a hybrid setup. This complicates access management, as users and customers expect a seamless experience when accessing a company's services, no matter how the service is operated. Secondly, companies are confronted with the need for federated identities. In addition to employees accessing services from the Intranet or remotely, customers, partners, or one-time visitors participating in an online competition must be handled. Those one-time visitors need to be identified but are unlikely to register a new username/password just for your site. Is your IAM ready to let them use their Facebook account to login?

To sum it up, Airlock WAF and IAM are tailored to meet your next-generation access management needs, no matter whether application servers are located on premise or in the cloud, no matter where users come from and where they want to go.