Peer-Driven Insights

Availability & Capacity Management

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Clifton Persaud

ISACA

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KBC Group

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PagerDuty, Inc.

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Community Posts

Do you think agentic AI (AI Agents) will eventually replace developers, or will it become a tool to enhance their capabilities?

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How do you approach staffing needs when you’re under pressure to lower costs? Are there strategies you've found effective to cope with understaffing on your security teams?

What challenges have you recently encountered in managing the increasing number of SaaS vendors within your organization? And how did you handle it?

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Has anyone successfully applied GenAI to upgrade old code (e.g., translate to a new programming language)?

Yes, it worked great20%

Yes, but it was a challenge44%

We are working on this19%

We tried, but it didn’t work out7%

We are planning to4%

We might do this4%

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Can anyone share the tools/platform needed for IT Asset, Software and Vendor Management in banking ? Could be standalone, could also be CMDB related for higher quality management.

Has anyone setup a new intake process for their department and if so, what did you model the processes on? Did you make use of a software package, and what are the key points for tracking, assignment, organizing and reporting.

In your opinion, what could cloud providers do to truly address cloud lock-in concerns and give you more flexibility as a customer?

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What are your thoughts on SaaS management platforms (SMP)?

Are there any recommended documentation, insightful tips, or refined strategies available to expedite decision-making within the AI Governance Board, all while ensuring the secure preservation of company intellectual property? Managing an AI Governance Board predominantly comprised of legal experts across various domains, including Legal, Ethics, IP, and Procurement, with minimal representation from the IT sector, presents distinct challenges. Effectively persuading non-IT members to consider measured risks in AI proposals demands a strategic approach.

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Has anyone completed a transition to S4 Hana TMS/GTS/WM? What was your overall experience? What would you do differently?

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Has anyone faced what you consider to be higher than necessary software renewal fees this year because of "inflation"? Is this showing up for you as a real problem, or is this just the media blowing it out of proportion?

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CISOs/heads of security - when capacity constraints are getting in the way of your goals, do you generally feel comfortable explaining this to your exec team? How do you approach that convo without potentially inviting doubts about your own capabilities?

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Shadow IT impedes innovation by diverting resources.

Strongly agree15%

Agree56%

Neutral14%

Disagree10%

Strongly disagree1%

Unsure (explain in the comments)1%

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What quantity and size of projects do you expect a Project Manager to oversee at one time?

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Are you planning to reduce headcount on your security team in 2025?

Yes9%

Undecided for now17%

No reductions but hiring is frozen for 202538%

No reductions or hiring freeze planned for 202535%

Other/can’t say2%

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Without disclosing any specific vendor names - What was the most egregious experience you've had with a software vendor that still makes you wonder, “Did that really happen? Did they truly do that?”

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