Integrations
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Community Posts
Big Data16%
Remote Work19%
Microservices / Containerization13%
CI / CD7%
Zero-Trust15%
Automation2%
Digital Transformation17%
Cloud / Cloud Native2%
DevOps or DevSecOps3%
Other (comment)1%
Agree or disagree: The GenAI tool landscape is too fragmented.
Agree — it’s hard to build a well-integrated stack58%
Disagree — we’ve found an all-in-one solution that fits our needs36%
Not sure — we haven’t invested in GenAI tools6%
We currently implemented a ServiceNow and Microsoft Team integration. This is for self service for our colleagues. It has access to internal KB's that users can easily follow and the bot makes it easier to search for common issues. As well as a form that they can fill out for when they travel and we have a webhook that performs the necessary actions to grant the access. Looking to see what others are doing and what ideas they have implemented for self service.
Is there anyone using the integration between Five9 CCaaS and ServiceNow willing to share their experiences? We are using this integration today and would like to benchmark it with another organization. We are more than happy to share our experiences, as well.
If you’re integrating GenAI features into your org’s applications: Have you gone all-in on one specific model, or are you keeping your options open for the possibility of changing models later on?
Strongly Agree5%
Agree63%
Neutral21%
Disagree9%
Strongly Disagree