Which AI tool would you recommend for building a customer support bot that can access both internal and public knowledge bases (Confluence)?  Key considerations are: - Security of internal data - Low/no-code approach to reduce development time - Avoiding vendor lock-in - Controlling costs (no budget surprises) What are your suggestions on selecting the best bot option? How do you track what companies are worth your time and investment? How do you make sure the internal data is secure? What would be your checklist of items to verify when selecting such a tool?

We should also consider enterprise wide scalability with the same platform. And this comes hand in hand with the integration capabilities. Usually, expanding from an entrypoint HR use-case to other line of business like accounts payable, sales&marketing, IT support, takes you on a bumpy path of selecting, paying, learning, integrating and operating the new tech stack. We need a smart conversational layer that can reduce the tech footprint while maximising existing investments and providing a natural way to interact with core business apps for non-tech employees and customers

Why ChapGPT ? What features, cost advantage, connectivity, and functionality etc. are you seeing that has lead you to pick it the most?

What about Enterprise Bot? Anybody using them or experience with them?

What about  ? Anybody using them?