Should CIO success be primarily measured on business KPIs (e.g., business growth) or IT-specific KPIs (e.g., operational downtime)?

Business KPIs45%

IT-specific KPIs50%

Other (comment below)3%


4.9k views5 Comments

IT Executive in Healthcare and Biotech, 10,001+ employees
NPS and employee experience surveys are a vital part of a CIO's review, with equal weight on KPIs.
Director of Technology Strategy in Services (non-Government), 2 - 10 employees
How about both.

A simple start would be a measure of revenue to IT costs.
Director - CAO, CGO & CISO in Banking, 10,001+ employees
It has to be a combination of both Business & IT KPI's, preferably in the ratio of 40:60.
CTO in Healthcare and Biotech, 11 - 50 employees
Both actually
Senior Director - Enterprise IT & Cloud Transformation in Services (non-Government), 10,001+ employees
should be both 

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