Should CIO success be primarily measured on business KPIs (e.g., business growth) or IT-specific KPIs (e.g., operational downtime)?

Talent Management & PerformanceCulture & Values

Business KPIs46%

IT-specific KPIs46%

Other (comment below)6%

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Senior Director - Enterprise IT & Cloud Transformation in Services (non-Government)2 years ago

should be both 

CTO in Healthcare and Biotech3 years ago

Both actually

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Director - CAO, CGO & CISO in Banking4 years ago

It has to be a combination of both Business & IT KPI's, preferably in the ratio of 40:60.

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Fractional CIO in Services (non-Government)4 years ago

How about both.

A simple start would be a measure of revenue to IT costs.

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IT Executive in Healthcare and Biotech4 years ago

NPS and employee experience surveys are a vital part of a CIO's review, with equal weight on KPIs.

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Should CIO success be primarily measured on business KPIs (e.g., business growth) or IT-specific KPIs (e.g., operational downtime)? | Gartner Peer Community