Is your company using a workflow/ticketing tool like ServiceNow or Freshworks - if Yes, how many overall tickets do you have per months? Comment if you are processing those tickets inhouse or if you have a service provider doing it for you? how automated? enough?

<5000/month27%

5000/month -10000/month57%

>10000/month9%

I don't know but a lot !6%

157 PARTICIPANTS

2.6k views1 Upvote2 Comments

CIO in Government, 5,001 - 10,000 employees

Service Now is the central tool of our operations efficiency goal.

Head of Enterprise Applications in Software, 501 - 1,000 employees

We use Jira Service Management, less than 5000 tickets per month, all team in-house.

Content you might like

SEO in IT Services, 11 - 50 employees

yes

1.3k views1 Comment

Agile methodology58%

Waterfall methodology36%

DevOps methodology5%

119 PARTICIPANTS

664 views

Senior Vice President - Advanced Engineering & Data Analytics in Manufacturing, 10,001+ employees

We can help here for prompt engineering from Zensar. This is Rajat. You can reach me at rajat.sharma@zensar.com

Increasing efficiency19%

Improving operational productivity36%

Hybrid-cloud flexibility21%

Increasing agility15%

Increasing stability5%

Improving compliance0%

Overcoming skill gaps4%

Minimizing errors1%

160 PARTICIPANTS

Community User in Software, 11 - 50 employees

organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"