Is your company using a workflow/ticketing tool like ServiceNow or Freshworks - if Yes, how many overall tickets do you have per months?   Comment if you are processing those tickets inhouse or if you have a service provider doing it for you? how automated? enough?

Data Center and Cloud InfrastructureInfrastructure

<5000/month26%

5000/month -10000/month58%

>10000/month10%

I don't know but a lot !4%

310 PARTICIPANTS
4.6k viewscircle icon1 Upvotecircle icon3 Comments
Sort by:
Strategic Banking IT advisor in Banking2 years ago

We're processing the tickets in-house.   Tickets come from various sources such as:
- End-users issues with VPN, Office, Outlook and similar general used tools
- End-users Issues with specialized tools (banking solutions, accounting apps, etc.)
- etc.

These sources are then resolved or investigated by different internal groups.

Head of Enterprise Applications in Software3 years ago

We use Jira Service Management, less than 5000 tickets per month, all team in-house.

Lightbulb on2
CIO in Government3 years ago

Service Now is the central tool of our operations efficiency goal. 

Lightbulb on2

Content you might like

Which tech conference do you intend to attend in person next year or have already participated in this year, and what motivated your choice?

Read More Comments

To what extent do you agree or disagree with this statement: I'd prefer to leverage existing on-prem compliance, policies, controls and knowledge for cloud workloads over rebuilding security and compliance in the cloud.

Strongly Agree10%

Agree60%

Neutral14%

Disagree14%

Strongly Disagree

View Results

How is your company tracking whether 3rd party APIs used by your production code to exchange data with vendors, providers, and partners through connectors are: (1) Exchanging the agreed upon data as defined in the Data Protection Agreements (DPA), Standard Contractual Clauses (SCC)? (2) Validating geographical data residency and transfer guidelines with the 3rd parties that have been agreed upon?

We are not able to do this in real time as of now8%

We do quarterly manual reviews or yearly interviews with the 3rd parties28%

We depend on the 3rd parties to let us know out of band if they feel they have violated the DPA, SCC31%

We have a dedicated personnel that monitors these data transfers using homegrown tools14%

We use outbound firewalls, CDNS, load balancers, API gateways - to get some visibility into these issues, but don't have a complete workflow in place10%

We have built homegrown custom solutions to address this3%

We use commercial services to answer if there is a difference between expected DPA, SCC behavior and reality in terms of data being sent to 3rd parties2%

View Results

We are a Microsoft environment and we are looking at implementing a new e-commerce platform. We have shortlisted both BigCommerce and CommerceTools. Has anyone implemented either of those platforms and do you have any feedback regarding complexity, time to value, implementation timelines and TCO for either of the platforms?

What "tells" have you noticed for AI-generated text (i.e., typical words/phrases, or other patterns indicative of GenAI)?

Read More Comments