How important is AR (augmented reality) in your customer engagement strategy?
Very important
Somewhat important43%
Neutral14%
Somewhat unimportant
Very unimportant43%
Not applicable
7 PARTICIPANTS
Very important
Somewhat important43%
Neutral14%
Somewhat unimportant
Very unimportant43%
Not applicable
Inevitable4%
Highly likely14%
Somewhat likely16%
Somewhat unlikely18%
Very unlikely41%
Impossible6%
Fully integrate for the best customer experience30%
Somewhat integrate, but cautiously69%
Rely on human interactions, AI should play a minor role
Do not use AI in customer interactions
No selling.
No recruiting.
No self promotion.
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It's a nice to have and can be very useful, but it's not on the core list of initiatives yet. Hopefully it will be in the next few years. Much more viable than VR, right now.