How do you integrate customer feedback into your employee learning and development programs to enhance customer experience?

LeadershipProcess Management

Regular feedback sessions40%

Customer feedback incorporated into training modules54%

Role-playing based on real customer interactions39%

Continuous improvement workshops32%

Feedback-driven performance reviews19%

Something else (comment below)

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Director9 months ago

Our technical team updates sales and customer service to understand new technologies or new applications of technologies. This helps enhance the sales and customer service experience.

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How do you integrate customer feedback into your employee learning and development programs to enhance customer experience? | Gartner Peer Community