If you're charged "billable hours", do you feel that you are being billed fairly by your third-party or consulting partners? i.e. are they working efficiently?

Absolutely, very confident in what we are billed8%

Yes, I'm mostly satisfied with what we get66%


Not certain, I'm a bit concerned they are wasteful6%

No, I don't trust them and this is a problem0%


513 views2 Comments

Strategic Banking IT advisor in Banking, 10,001+ employees
I think that the relation with the 3rd party or the firm will dictate the comfort you may have about the hours you got charged.

When it gets more difficult is when a consultant requires help from 'juniors' or supporting people from the firm.   Sometimes, you don't get all the value you pay for but sometimes, you get amazing results.

It's really a matter of trust.
IT Director, Supply Chain Digital in Manufacturing, 10,001+ employees
It depends on the vendor & context, difficult to generalize. The true north is option #1 but it is important for both parties to work in the direction and create an environment of trust. It important to acknowledge that in our kind of work it is not possible to attribute every hour to an outcome at an unit level. Hence I focus on being 'directionally correct' by the hour i.e is the billable hours being spent on doing work that will take us to the desired outcome. 

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No plans on undergoing a migration yet34%

Currently deploying SAP S/4HANA29%

Migrating to SAP S/4HANA within the next 1-2 years18%

Migrating to SAP S/4HANA within the next 3-6 years9%

Already have SAP S/4HANA in production8%


30.8k views154 Upvotes32 Comments

Strongly agree10%


Neither agree nor disagree12%


Strongly disagree0%



CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
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48.5k views133 Upvotes326 Comments

Director of Systems Operations in Healthcare and Biotech, 10,001+ employees
Bonusly provides a decent template. https://bonusly.com/gated/working-agreements-guide-template
Hope this helps.

2k views1 Comment