Do you think GenerativeAI is having a bigger impact in improving the customer experience, or increasing sales rep productivity?

Employee EngagementCustomer Engagement

Customer experience33%

Sales rep productivity56%

Neither - something else11%

9 PARTICIPANTS
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Director of Sales and Business Development in Softwarea year ago

Customer experience for sure, so much customer support can be maximized by using AI.
Anything transactional, where people care more about a quick answer than white glove treatment can be handled 100% by AI.
On the sales side, nothing should truly be owned by AI

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