What are the top three measures you consider positive OKRs of a center of excellence (CoE)?

1. Collaborations, listening sessions, roadshows, or show and tells outside your organization on the area of CoE.
2. Kaisen‘s operationalized in a month and ROI of past Kaizens that had been operationalized six months past.
3. Customer or employee feedback that is tackled through the Kaizens activity.

In addition to NPS and frequency of improvements, I also voted Other... because CoEs consume time and I believe there should be a hard metric on outcome instead of just metrics on output. Not all hot air fuels a fire. A hard metric on how the CoE improvess knoweldge management processes, and a frequency of improvement that disseminates best practices from one team or org to another in a way that proves the practice is actually best, e.g. one team sees similar productivity gains as the other and the CoE is directly responsible for transferring the knowledge. Now that is a center of excellence!

I think these are all valid OKR's and I selected 'Other' as I was focusing and thinking more around 'business impact' as a result of a CoE. A CoE should be focused on delivering mesaurable positive change linked to innovation and product development, or operational efficiency and process optimisation delivery in addition to customer experience/satisfaction improvements (NPS is of course a good one). Measuring things like 'knowledge articles created' adds little value if they are not read and then actioned as example - that's the kind of OKR that we see far too much of.