What are the benefits of creating cross-functional teams to build joint ownership of customer experience initiatives?
CIO in Government, 10,001+ employees
What a great and timely question. We are actively engaged with Gartner to address service teams. This is the next evolution of our hierarchical organization structure. In the modern work environment, customer look at holistic systems. They do not care about servers, databases, networks, applications. Therefore a cross functional team of business analysts, project managers, administrators, architects, security, and developers who can own a system and delivery a holistic service is the modern thinking. We are now determining how we can align ourselves accordingly and create a flat organizationLegal Operations Counsel & Innovation Strategist in Services (non-Government), 10,001+ employees
Almost every initiative can benefit from cross-functional team involvement/ownership. The advantages are numerous: diverse perspectives and ideas, better resource allocation, increased accountability, breaking down silos, faster decision-making, and more continuous improvement.Senior VP & CISO, 1,001 - 5,000 employees
Promotes a more creative and innovative work environment through collaboration and diversity. Content you might like
Yes67%
No24%
We are working on this10%
93 PARTICIPANTS
Analytics developers24%
Business analysts34%
Business consumers38%
Data analysts52%
Data engineers30%
Data scientists28%
Data stewards11%
Database administrators (DBAs)12%
Integration architects9%
ML and AI engineers19%
Elsewhere1%
Nowhere, we aren't adding new GenAI capabilities3%
90 PARTICIPANTS
Community User in Software, 11 - 50 employees
organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"
CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.Director, Experience Design in Education, 1,001 - 5,000 employees
I think Alivin Toffler said it best: "The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn."The most important attribute, then, is ...read more
Another benefit is that cross-functional teams bring more balance to a project, and can help with feature development and UI/UX and end-user impressions, that sometimes escape I.T. and Dev teams.