Did Covid suddenly thrust IT leaders under the spotlight, in front of new groups of stakeholders?
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Yes, absolutely.
New groups and/or introduced a new suite of talents to already-established familiar colleagues. Who knew many have been planning for increased tech adoption for years?! Just never anticipated we’d experience our business continuity preparedness via an actual “disaster” 🤜🤛🏾
From a local hospital perspective, it’s without a doubt that IT gained increased visibility and formed new relationships with stakeholders since last year.
The same applies to our enterprise shared services perspective, since there's so many teams involved that create and deploy applications, and provide access - all of which were services that stakeholders needed in an expedited fashion due to COVID. Both local and enterprise IT teams were crucial in providing services all across the board.
I think it re-emphasized the importance and dependence the organization had on technology from a digital and electronic perspective. It also forced departments to focus on manual processes and look to move them into the digital space. Leadership turned their heads towards IT, asking questions and wanting immediate answers to remote workforce plans, BC/DR, security, data compliance, etc.. Thrust into the spotlight, i would say from a strategic importance