How do you define a "Touchless Order" within Order to Invoice? Do you have a target for Touchless Order and how do you measure it? Before we establish our Touchless Order target, we want to be sure about the right definition. This metric could be relatively acid given the fact that a touchless order won´t have any manual intervention through the whole journey, so in case you "touch it," your touchless result is 0%.  

For me "touchless order" is an order which is being processed fully automatically, withouit human involvement.

We measure it from PO (Purchase order) up to SO (Sales Order).

Basically the ideal result is that we send automatic order to the Producer, then to the Warehouse, and will be executed fully by the systems.

We measure this KPI (sorry for polish description). It means, what i've written above.

A touchless order in order-to-invoice is an order that is processed without any manual intervention. This means that the order is received, processed, and fulfilled without any human intervention. 

To measure touchless orders, businesses can track the number of orders that are processed without any manual intervention. This can be done using a variety of methods, such as tracking the number of orders that are received electronically, the number of orders that are processed through ERP and WMS systems, and the number of orders that are fulfilled without any manual intervention. A touchless order will not have any manual intervention through the whole journey. Therefore, if you "touch it," your touchless result is 0%. I believe that once a business has tracked the number of touchless orders, it can calculate the touchless order rate by dividing the number of touchless orders by the total number of orders. For example Amazon Fresh stores.