How did COVID-19 impact your organization? How did you approach the adjustment to remote work?

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SVP & CIO, 501 - 1,000 employees
Everything had to be re-evaluated and I think many of us in tech, we're probably fortunate because we had a lot of experience with cloud technologies around being able to work in a remote, virtual sort of way, but it still presented a lot of challenges. We went from the first phase of figuring things out, just the basics: how to onboard people, interview people, get laptops to people. And then we went to the next phase, once we sort of stabilized things, trying to determine when we would return to the office. And now we're in this phase of understanding that this is not a temporary thing. I believe it's a permanent thing. Now it’s about how things are going to be different, and preparing for that new different. 

What changed for me first was the technology on process and security. Security is a big one, always. How do you make sure that people have the tools, the data, the access they need now in a remote world since they're potentially never coming in the office again? We’ve had to really rethink the way that we set up security, the way we're managing data, the way we're monitoring and measuring what's going on in our environment from a security perspective. 

We're now focusing on the people part of this because that's the hardest to solve and it's the one that many companies are struggling with the most. First, it was about productivity, now it's pivoting over to being really mindful around mental health. How do you actually start to find ways to stay really closely tied to what's going on in your employee population? It's not a technology problem anymore. It's not a process problem anymore. You have people all around the world that have different stresses, different concerns, but also some very common stresses and concerns around the economy,,,about their own health, how they manage their job day in and day out when they have kids in school or loved ones they're taking care of.

We are also looking at how we return to work safely because that day will come. It's going to be different, likely a hybrid.
CIO in Education, 1,001 - 5,000 employees
Significantly in that the entire experience for students, faculty and staff all went remote. We made the transition in about 1 business week. Most staff previously did not work from home. Teachers always taught in a classroom. Students missed being in the classroom or events with their peers.

We were fortunate in that the adjustment was pretty seamless. Technology was mostly in place to support what we needed to do abs we only needed to make some minor tweaks. Training was provided to faculty to help them make the transition. Messaging was frequent and consistent and that certainly helped as well.
ISSO and Director of the IRU in Healthcare and Biotech, 10,001+ employees
I work for the CDC so major impact especially in my area bc I oversee surveillance systems. So we have been very busy. Working remote just makes my staff happier. It has no impact bc our infrastructure was always ready for this type of event. Some people miss the human interaction or the opportunity to meet other people to grow in their career. I love working from home I will probably go to only going in the office 2 times a month when this is over. We have been working from home since end of Feb beginning of March. We have all the tools to do face to face over the internet. I make sure my staff gets a dedicated one hour face time which turns into about 2 hrs once a week.
CIO in Energy and Utilities, 11 - 50 employees
Sales decreased dramatically for the entertainment industry, so the company cut lots of positions. Everybody now have more responsibilities and had to learn new things to carry out those responsibilities (technology, processes, etc)
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CIO in Energy and Utilities, 11 - 50 employees

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