How is your organization working to eliminate biases in the hiring process?

Last year, we used an external expert working as an observer of our recruitment team. She provided us with very practical lists of best practices at each step of the recruitment process, and individual feedback in coaching our recruiters. We also launched a more global training on how to do inclusive recruitment, as well as unconscious bias training for all our managers.

I think it really goes back to getting at the heart of the attributes of what's important for somebody to be successful and not just looking at resumes. With that being said, we must also ensure that the recruiting groups have training in sourcing diverse talent.