Our company uses Citrix as a critical technology.  Citrix has been acquired by a private equity group and since the acquisition, sales support has cratered.  We also recently learned that we have a Japanese based customer representative who has been largely unresponsive to regular inquiries such as a general licensing quote.  Has anyone else experienced similar challenges with Citrix, and if so, what course of action did you take to improve the situation?

Escalate to your account manager and ask for a QBR to reengage with Citrix. With huge amount of investment on this stack there cannot be a quick way to Transition out. 

We also faced some inefficiencies in the past 2 years on licenses and maintenance.

We are mitigating those issues thanks to our local partner which is compensating the issues we have with Citrix.

It's important to see if you can understand why the purchases has purchased the technology - for the product that they want to grow revenue and invest in, or are they milking it to end of like with little investment, or did they purchase it for IP they will incorporate into other existing products they already have.  Knowing that roadmap and strategy will help you make the next decision, which is do you stick with them or start looking into alternatives.  

You're not alone in noticing changes after Citrix's acquisition, as many customers have experienced the effects of restructuring, such as office closures and cost-cutting measures. While these changes are meant to streamline operations, product support remains largely unaffected, and Citrix has stated that it is still focused on enhancing the customer experience during its transition to cloud-based services, which should bring long-term benefits.