What is required to build trust with employees?

238 views3 Upvotes15 Comments

Director in Manufacturing, 1,001 - 5,000 employees
Continuous communication and when you know secrets be honest

Don’t say there are no layoffs when you are busy making the list

Instead say the company continues to evaluate staffing levels which is a process we have always done

Especially at companies with a history of layoffs
Director in Finance (non-banking), 10,001+ employees
Honesty, transparency, and both the drive and ability to help
Director of IT in Education, 501 - 1,000 employees
Its not easy to build trust with the employees, its the nature of peoples. mostly policy enforcement and guideline enforcement from HR and local law.
VP of IT in Manufacturing, 1,001 - 5,000 employees
Open discussions and active listening is critical for building trust within the team. Leaders should walk the talk and honest mistakes should not be penalized. 
Diversity and difference of opinion should be allowed and appreciated.

CEO in Software, 11 - 50 employees
Lack to trust is generally created from two actions:
1. Didn't follow through on commitments or lied
2. Leaders don't do what they say you should do (do as I say, not as I do).

One of the biggest problems in building trust is that most organizations are layered in obfuscation. 
Steve makes more than Harshini, everyone knows, but there isn't a good explanation
Awards don't have consistent application and new lies are created each time
Reorgs - Why were they really done
Etc., etc.. 

The more of the above type of lie or obfuscation that occur the harder it is for a leader to get to a point of trust. If a leader can't act at their own discretion and instead must take the lead on what to say about a situation from "corporate", then it doesn't matter how honest the leader is, there will be no ability to gain lasting trust. 

Chief Technology Officer in Software, 11 - 50 employees
Like all trust it’s earned through transparency and honesty. All new hires we discuss our no surprises policy. Tell us as soon as you see something and we can solve problems together. Tell us too late and we will all be stuck in a mess. This (so I am told) makes them understand we are in this together, but also allows them to be responsible for their area and take risks to help us win (within reason of course).
Chief Information Technology Officer in IT Services, 201 - 500 employees
Transparency , being open and honest with employees and Empathy by showing understanding and reel concern for your employees
CIO / Managing Partner in Manufacturing, 2 - 10 employees
Honesty, good communications
Earning their respect
Open discussions
Chief Technology Officer in Finance (non-banking), 1,001 - 5,000 employees
As many already covered frequent open communication and honesty,  i agree they are the most important ingredients and foundations on which trust is built.
Just one other aspect to build trust is to own up to your mistakes. Along the way, you will make your share of mistakes - knowingly or unknowingly which often do not matter. Own up the mistakes wholeheartedly without any justifications and ifs/buts. 
Director of IT in Education, 501 - 1,000 employees
Help them solve their issues and guide them to get their job done easy and simple. Have regular Awareness program and Do's & Dont's. Take their Survey feedback for IT.

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