We are looking to set up a Global Training organization, what are some suggested structures, roles, and responsibilities?
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That's like asking someone to explain quantum physics in a 15-minute lecture...
Here are some of the big rocks you need to have in place:
Tech:
- LMS (dedicated, like Docebo or something similar, not as a bolt-on to an ERP or Enablement platform, unless you have a very small audience to train).
- CMS (Seismic or similar will do)
- Coaching platform
Programs:
- Dynamic coaching program (meaning formally structured and integrated into business units and training units)
- Peer coaching program
- Cross-training program
- Onboarding, spread out over time (don't expect much to stick if you try to onboard people in a 2-4 week long BootCamp, so think about a 6-month onboarding program - that's a whole topic right there)
- Performance Consulting program
People:
- Sr. Direct or VP to manage across departments, handle vendors, and work with external customers if they ask you to put courses together for them. Also needs to manage up into the C-suite, so will need strong business acumen.
- Director or Sr. Manager to wrangle the downstream analysis, creation, and delivery teams. Requires more technical expertise.
- Analyst/performance consultants, designers, developers, instructors/implementors, and now AI content creators.
Budget:
- Think about how much you want to spend per year on each learner (I ran a Center of Sales Excellence and was budgeting about $5K/learner/year)
- Content creation is all over the board price-wise. AI has changed the game radically and cut costs significantly, but you can't rely on it to do it all.
- If you're thinking outsourcing, remember that you cede control over to the contractor/vendor and you may go broke on change orders if you're a perfectionist.
Hope that helps a bit. Reach out if you want more info.
Here are a few links to help you out
https://bit.ly/ChoosingBestSalesTrainingCompaniesGuideline
https://www.highspot.com/blog/best-sales-training-programs/
https://www.salesforce.com/blog/sales-training-programs/
Considerations that need to be made:
It will depend on the size of your organization and the scope of the training.
- What is the training for? ie: Products, Talent Development, CRM, skills and competencies?
What modality will you use? <br>- Virtual delivery, Face to Face delivery?<br>Is the training required or optional?<br>- For optional training you can create virtual self-serve portal that can track KPI. <br><br>Modalities that are good:<br>- Podcasting<br>- Sales Enablement Platforms are a must:<br>-----Showapad, Allego, Highspot, Hubspot, Arist (Can send microlessons via SMS)<br><br>People to consider:<br>- Instructional Designer and / or strong communications background<br>- Someone who understands adult learning priniples<br>- <br> <br><br>
Setting up a Global Training organization requires balancing global consistency with regional flexibility. Here’s a streamlined structure with key roles:
Global Training Lead: Sets strategy, ensures alignment with executive goals, and defines global standards and metrics.
Regional Enablement Leads: Localize global programs and serve as the bridge between HQ and regional teams.
Functional Training Leads: Develop role-specific programs for teams like Sales, Marketing, and Customer Success.
Instructional Designers: Create scalable, engaging content in collaboration with subject matter experts.
Learning Operations Manager: Manages logistics, LMS, communications, and tracks program adoption.
Data & Insights Analyst: Measures training impact and provides insights to improve effectiveness.
Field Trainers/Coaches: Deliver training, support onboarding, and provide feedback for continuous refinement.
Key Principles
• Modular content that can be customized globally
• Clear, consistent metrics across roles and regions
• Ongoing feedback loops from learners and managers to drive improvement