Sessions / Do Not Forget Moments of Humanity in Your Customer Experience
Do Not Forget Moments of Humanity in Your Customer Experience
Tuesday, 05 May, 2026 / 03:30 PM - 04:00 PM AEST
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About the Session
AI offers many opportunities to improve the customer experience, but what happens when you overautomate customer relationships? In this session, we will discuss the strategies that CIOs can use to ensure technology enhances the customer experience, while preserving the humanity of customer engagement.