2019 topic highlights

CX strategy
Develop a customer experience (CX) strategy to deliver sustainable, competitive and  differentiated experiences.

Mastering leadership through customer-centric approaches
Master leadership skills to overcome organizational issues and improve CX by driving customer-centric approaches.

Emerging technologies
Introduce emerging technologies, such as artificial intelligence, that impact significantly on every customer touchpoint.

Customer analytics
Invest in customer analytics to nurture and leverage customer insights.

Culture transformation
Lead culture transformation to become a customer-centric enterprise.

Marketing mind to be customer-centric
What is the marketing mind required to be a customer-centric enterprise?

Metrics to measure CX projects
Identify metrics to measure and prove the success of CX projects.