Winning in the Turns: Welcome to the Future of Customer Experience

  • Deliver a seamless and effective experience for customers, regardless of the number or type of contact channels
  • Develop a clear CX vision and strategy for your organization
  • Understand how to utilize artificial intelligence with non-standardized data to deliver a superior experience
  • Unlock the true business value of customer data
  • Enhance CX through designing and monitoring of customer journey
  • Deliver personalized customer interaction across a multichannel environment
  • Develop CX strategies that identify the “Moment of Truth” and have a significant impact in both B2C and B2B

Network with your Peers

The research-backed sessions, keynote speakers and experts alone make Gartner Customer Experience & Technologies Summit 2020 worthwhile. But what takes the experience to a whole new level is the conversations you and your team will start here —that magic “light bulb” moment when three different presentations meet one big new insight or trend during a peer-to-peer conversation.

Meaningful networking

Interact with a number of your peers to gain firsthand insight from those facing similar challenges to yours.

How-to guidance

Pose tough questions and hear the latest research and recommendations from 10+ Gartner analysts, guest experts and peers.

Real-world solutions

Explore the latest technologies changing the CX landscape. Meet face-to-face with knowledgeable representatives.

Who should attend

  • Head of customer experience (CX)
  • Chief customer officer (CCO)
  • Chief marketing officer (CMO)
  • Head of corporate planning, sales planning and customer services
  • CRM manager
  • Digital business leader
  • Manager of customer data management and analytics
  • Manager of customer insight
  • Manager of marketing, digital commerce, sales, customer services, or PR/advertising
  • IT leader or IT architect supporting CX initiatives

Maximize learning by attending as a team

Get a group rate discount when you come with your team and participate together in relevant sessions or split up to cover more topics.

Registration is closed