Gartner Customer Experience & Technologies Summit gets straight to what CX professionals need.

Built on forward-thinking CX research, the 2019 conference gives you hands-on, how-to advice that you won’t find at any other CX management event.

 

Join us for thought-leading sessions on:

  • Defining customer experience (CX) vision, strategy and metrics
  • Building business case and value realization
  • Fostering a customer centric culture
  • Architecting and selecting customer experience technologies
  • Strength and weakness of CRM megavendors
  • Designing the user experience and customer journey
  • Harnessing the shifting customer engagement channels for better customer service
  • Improving the employee experience to deliver stellar customer service
  • Conversational AI, virtual customer assistants/chatbots
  • Architecting IoT to deliver better CX
  • Creating a single view of customers
  • Applying customer analytics best practices
  • Listening, analyzing and acting on voice of customers
  • Addressing cultural change and collaboration
  • Managing organizational and departmental politics

The conference by the numbers

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research-driven sessions

What's Included

Workshops, analyst one-on-ones and more. See what’s included in your registration.

 

At Gartner Customer Experience & Technologies Summit 2019, you’ll have multiple structured and informal opportunities to interact with and learn from experts, peers and exhibitors.

Learn firsthand what you can achieve.