Winning in the Turns: Welcome to the Future of Customer Experience

  • Deliver a seamless and effective experience for customers, regardless of the number or type of contact channels
  • Develop a clear CX vision and strategy for your organization
  • Understand how to utilize artificial intelligence with non-standardized data to deliver a superior experience
  • Unlock the true business value of customer data
  • Enhance CX through designing and monitoring of customer journey
  • Deliver personalized customer interaction across a multichannel environment
  • Develop CX strategies that identify the “Moment of Truth” and have a significant impact in both B2C and B2B

Join a community

By attending Gartner Customer Experience & Technologies Summit, you’re joining a community of trailblazers, thought leaders and industry experts pushing the bounds of CX. This conference is the one place you can access research-backed sessions, get expert advice on your specific challenges and interact with colleagues — all in one place, over two days.

Meaningful networking

Interact with a number of your peers to gain firsthand insight from those facing similar challenges to yours.

How-to guidance

Pose tough questions and hear the latest research and recommendations from 10+ Gartner analysts, guest experts and peers.

Real-world solutions

Explore the latest technologies changing the CX landscape. Meet face-to-face with knowledgeable representatives.

Who should attend

  • Head of customer experience (CX)
  • Chief customer officer (CCO)
  • Chief marketing officer (CMO)
  • Head of corporate planning, sales planning and customer services
  • CRM manager
  • Digital business leader
  • Manager of customer data management and analytics
  • Manager of customer insight
  • Manager of marketing, digital commerce, sales, customer services, or PR/advertising
  • IT leader or IT architect supporting CX initiatives

Maximize learning by attending as a team

Get a group rate discount when you come with your team and participate together in relevant sessions or split up to cover more topics.

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