Customer experience (CX) initiatives involve all executives in your organization from CEO to CMO and even CIO. This is because new technologies, customer-centric approach, and customer data utilization are essential elements for enhancing CX strategies in a highly competitive digital environment. And, CX will become increasingly important as the declining birthrate and aging population continue to cause labor shortages and a decline in customer volume in Japan and have a significant impact on the entire economy.
Gartner Customer Experience & Technologies Summit provides complete and future-proof recommendations on top priorities for CX leaders.