Customer Experience & Technologies Summit 2020

13 – 14 February 2020 | Tokyo, Japan

Turning customer experience vision into reality

Customer experience (CX) is at the very top of everyone’s priority list — from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage. Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty and advocacy.

Expert advice

Meet with Gartner experts to learn about the latest strategic trends and explore how these insights can be applied to achieve your mission-critical priorities.

Thought leadership

Get inspired by visionary leaders who have unique perspectives on business, technology and life. 

Peer networking

Expand opportunities through networking and discover answers to shared challenges face-to-face.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Gartner Customer Experience & Technologies Summit at a Glance

Network with

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attendees

Evaluate

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exhibitors

Engage with

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Gartner experts

Learn from

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research-driven sessions

Calling all CX leaders

Are you looking to build a customer-centric organization? At Gartner Customer Experience & Technologies Conference, you’ll interact with Gartner research experts, CX leaders from across industries and solution providers to master your CX leader role. Join us for research-backed sessions to help:

  • Business CX leaders
  • IT CX leaders
  • Marketing leaders

Tracks at a Glance

We are in the process of building a comprehensive agenda based on our latest research. Please take a look at what was covered in 2019 while we build out the agenda.

Track A

Customer Experience Strategy

This track discusses the methodologies, the technologies that impact on innovations, and the possibilities that could damage CX.

Track B

Data and Analytics

This track covers customer data management, customer analytics and core technologies to bring customer insights back into your day-to-day operations.

Track C

CX Solutions

This track explains about the approaches to robust, experimental and incremental technology investments that maximize the impacts on customer experience.

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