Gartner Customer Experience & Technologies Summit

12 – 14 February 2020 | Tokyo, Japan

Winning in the Turns:
Welcome to the Future of Customer Experience

Customer experience (CX) initiatives involve all executives in your organization from CEO to CMO and even CIO. This is because new technologies, customer-centric approach, and customer data utilization are essential elements for enhancing CX strategies in a highly competitive digital environment. And, CX will become increasingly important as the declining birthrate and aging population continue to cause labor shortages and a decline in customer volume in Japan and have a significant impact on the entire economy.

Gartner Customer Experience & Technologies Summit provides complete and future-proof recommendations on top priorities for CX leaders.

Expert advice

Meet with Gartner experts to learn about the latest strategic trends and explore how these insights can be applied to achieve your mission-critical priorities.

Thought leadership

Get inspired by visionary leaders who have unique perspectives on business, technology and life. 

Peer networking

Expand opportunities through networking and discover answers to shared challenges face-to-face.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Calling all CX leaders

Are you looking to build a customer-centric organization? At Gartner Customer Experience & Technologies Conference, you’ll interact with Gartner research experts, CX leaders from across industries and solution providers to master your CX leader role. Join us for research-backed sessions to help:

  • Business CX leaders
  • IT CX leaders
  • Marketing leaders
  • Customer Data Management and Analytics leaders

Tracks at a Glance

Customer Experience leaders have a critical role to play in the organization to stay relevant in a continuously competitive battlefield. At Gartner Customer Experience & Technologies Summit 2020, you will get a full view of the customer experience world: what's relevant, what's new and what does the future hold.

Track A

Building Foundation of CX

In this track, we will review the basics of CX in detail for those who will be planning a CX strategy, as well as for those with experience.

Track B

Strategize CX Plans

This track will help you design a CX strategy by presenting a mindset to systematically drive and enable new CX plans.

Track C

Implement Modern Technologies

In this track, we will discuss the emerging trends and prospects of CX technologies, and make recommendations on how to best implement them for your company.

Registration is closed