Customer experience (CX) initiatives involve all executives in your organization from CEO to CMO and even CIO. This is because new technologies, customer-centric approach, and customer data utilization are essential elements for enhancing CX strategies in a highly competitive digital environment. And, CX will become increasingly important as the declining birthrate and aging population continue to cause labor shortages and a decline in customer volume in Japan and have a significant impact on the entire economy.
Gartner Customer Experience & Technologies Summit 2020 will focus on the following three tracks to support your CX strategy to realize sustainable business growth:
- Building Foundation of CX
- Strategize CX Plans
- Implement Modern Technologies
View the brochure to learn more about what will be covered in 2020!