During his five years as the first president of Yokohama DeNA BayStars, a professional baseball team, the number of audiences increased from 1.1M to 1.94M and its non-consolidated revenue doubled from 5.2B yen to 11B yen, putting it in the black.
He implemented corporate branding, community-based branding, and thorough marketing strategies, and succeeded in increasing the number of fans by launching highly entertaining campaigns developed from the customer’s viewpoint, resulting in the successful reconstruction of the loss-making organization, which was once considered impossible.
In this session, Ikeda will share his stories behind the success and talk about the customer experience paradigm shift in baseball.